Refund policy

RETURN POLICY

Noomi Beauty
(A Subsidiary of BotanIQ Care)

Last Updated: [30 jan 2026]

Applicability and Acceptance: This Return Policy applies to all purchases made from Noomi Beauty, a brand and operating unit and subsidiary of BotanIQ Care (“Company”, “we”, “us”, “our”). By placing an order, you agree to this Policy, which forms part of the purchase contract along with the Terms & Conditions.

No Returns Due to Hygiene: Due to the personal and hygienic nature of skincare and cosmetic products, all products are non-returnable once sold. Opened, used, altered, or tampered products shall not be accepted under any circumstances.

Limited Return Eligibility: Returns may be considered only if (a) the product is damaged at the time of delivery or (b) an incorrect product is delivered. Returns shall not be accepted for reasons including dissatisfaction, skin reaction, allergy, change of mind, or personal preference.

Mandatory Unboxing Proof: For damaged or incorrect product claims, a clear, continuous unboxing video recorded at the time of opening the package, showing the sealed outer packaging, inner packaging, and product condition, is mandatory. Claims submitted without such video evidence may be automatically rejected.

Reporting Timeline and Verification: All eligible return requests must be reported within 48 hours of delivery, along with the unboxing video and supporting images. All requests are subject to verification, and the Company reserves the right to approve or reject claims at its sole discretion. The Company’s decision shall be final and binding.

Condition for Approved Returns: If a return is approved, the product must be unused, unopened, and in original condition with all seals and packaging intact. Products failing verification shall not be accepted.

Shipping and Liability: Approved return pickups, if any, shall be arranged at the Company’s discretion. Shipping and handling charges are non-refundable, and the Company shall not be liable for delays or losses caused by third-party logistics partners.

Policy Changes and Jurisdiction: The Company reserves the right to modify this Policy at any time. This Policy shall be governed by the laws of India, and all disputes shall be subject to the exclusive jurisdiction of the courts at  Yamuna Nagar Haryana, India
Contact Information: For return-related communication, contact Noomi Beauty (A Subsidiary of BotanIQ Care) at love.noomibeauty@gmail.com

REFUND POLICY

Noomi Beauty
(A Subsidiary of BotanIQ Care)

Last Updated: [30 Jan 2026]

Refund Eligibility: Refunds are provided only for orders approved under our Return Policy, limited to cases of damaged or incorrect products verified by the Company.

Refund Method & Timeline: Approved refunds will be processed to the original mode of payment only. Processing time may vary depending on banks or payment gateways, and Noomi Beauty is not responsible for third-party delays.

Non-Refundable Cases: Opened, used, or tampered products, shipping charges, and orders not eligible under the Return Policy are non-refundable.

Final Decision: All refund approvals are subject to verification, and the Company’s decision shall be final and binding.

Jurisdiction & Contact: This policy is governed by the laws of India, with exclusive jurisdiction of the courts at Yamuna Nagar, Haryana, India. For refund-related queries, contact love.noomibeauty@gmail.com